10/14/2022 NOTICE OF SERVICE INTERRUPTION: AHRQ is preparing to transition the online HCUP Central Distributor to a new system. It is expected that the site will be inaccessible for a period of time and order fulfillment will be delayed.

We are working to minimize the disruption, however, we strongly recommend that data users submit any data requests and complete payment as soon as possible to allow adequate time for processing and fulfillment.

This notice will be updated as new information and specific timing is available.

Frequently Asked Questions – Purchasing HCUP Data

For questions concerning HCUP database purchases, current HCUP database orders, downloading Nationwide HCUP databases, unzipping State or Nationwide HCUP database products, the submission of required HCUP Data Use Agreements (DUAs), training certificate codes, data re-use requests, or invoices, please refer to the Purchasing FAQ section of the HCUP-US Web site.

Contact Us

For database purchase-related questions not covered in the Purchasing FAQ, contact the HCUP Central Distributor:

E-mail: hcup@ahrq.gov (include order number in Subject line)
Phone: (866) 290-HCUP (4287) (toll free)
Fax: (805) 979-3787

Mailing address:
HCUP Central Distributor
c/o IBM
5425 Hollister Ave, Suite 140
Santa Barbara, CA 93111

Please include your Order number in all communications with the HCUP Central Distributor to avoid delays.

For Technical Support: If you have questions about using the HCUP databases, software tools, supplemental files, and other products, or about data use restrictions and publishing with the data, please contact HCUP User Support:

E-mail: hcup@ahrq.gov
Phone: (866) 290-HCUP (4287) (toll free)
International users, please contact HCUP User Support by e-mail

The HCUP Central Distributor is operated by IBM and Pantheon Software, under contract with the Agency for Healthcare Research and Quality (AHRQ), Healthcare Cost and Utilization Project. MOST Investments, LLC, dba Pantheon Software, provides payment processing services for the HCUP Central Distributor. The release of the HCUP data is made possible through a Federal-State-Industry partnership to develop and maintain a family of longitudinal health care databases, related tools, products, and user support services. This partnership is sponsored by AHRQ.